We're ready to help...

First, we are not being cagey. But when we are engaged it is often to remediate, to challenge what is not working or to support a business model to pivot and shift direction. So the details here may seem vague but those clients who repeatedly engage us are happy to discuss the details of how and what we deliver.

We are discreet, that is why we are engaged, re-engaged and trusted in our delivery. We also manage your complex projects for success so there is no bad PR. The list below outlines those examples with disclosure permissions.

Strategic Services

Enterprise IT strategy. Working with your executive team to understand the strategic initiatives in flight, the targets set by your board and the rationalisation and prioritisation of effort required to deliver.

M&A Executive facilitation. Setting the culture from the top and assessing the change and transition that may be required for your executive teams as they navigate change.

View Case Study: IncentiaPay View Case Study: IgniteFNQ Ltd

 Implementation Services

Project Management. Sometimes all you need is a great leader to facilitate the changes to a project in order to ensure cost, quality and time imperatives are met. We have the talent to support your technical project and a raft of experience in financial services, 

Change Management. Often underestimated, technology initiatives are often predicated on the success of the change management prior to implementation. Our change management approach is sensitive to your existing culture yet is effective in measuring change readiness, impact and an approach to the most obstructive areas of a business. 

Delivery Leadership. If you need a try delivery lead to motivate a team toward an outcome, this often requires a clear path forward, a schedule to align a team and clear roles and responsibilities. Resource planning and liaison with your PMO will support delivery execution so that your project milestones are a breeze. Our specialisation is remediation in this sense and if you're remediating a project of significance, you need hands you can trust.

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“My experience in working with Courtney Brown was one of a super achiever, who constantly went above and beyond to be available, to deliver outstanding results, to really understand the needs of our project and to be personable. Courtney made it easy for us to win and we did. In short Courtney delivered results beyond our expectations. Would we use Courtney Brown again? We are already planning to.”

- Troy Haines, Director Ignite FNQ

Good governance

If you're transitioning from Waterfall to Agile enterprise portfolio delivery, we have experience in embedding governance that enables rapid change. Whether it be moving to embed enduring cross-functional teams, designing delivery around services rather than  portfolio delivery, we work collaboratively with your executive, HR and organizational design teams to realise your new strategic direction. 

Enterprise Strategy

Your IT strategy is the key enabler for differentiation in this current market. It requires alignment and scoping for the customer of the future. Cloud and mobile-first design, data sovereignty and ensuring your platform technology positions your organization for efficiency will be key for competitive advantage.  We acknowledge that this market is challenged by legacy and core system transition and can support this too, your legacy should be leveraged wherever possible in transition to enable your platform delivery.

Disruptive Fintech

Being familiar with the Australian regulatory landscape, would you rather support the disruption or be disrupted? We enjoy supporting new product strategy that places the customer at the centre. Supporting system design for capital partnerships as well as workforce distribution, our system design can enhance your growth plans. Not sure how to scale? We can help.

User Experience

If you're struggling to realise your online conversion targets we are here to help.  Harnessing the power of usability testing, behavioral insight research and interaction design best practice, you could be missing one small feature that will increase your CRO. We are equally happy to train your people to enhance their research capability or our skilled UX designers can surface findings that will enhance your campaign ROI.

Product Strategy

Your product go-to-market strategy may have used a tried, tested and proven technique. When was the last time you attempted something different to attract Gen Y or Gen Z customers. Our ecosystem of contacts within media, PR and communications can support your product differentiation.

Strategic Facilitation

There is nothing more important than developing a strategy that caters to the future. Whilst the future is uncertain, technology change should be at the heart of considerations for your organisation to divest, partner or scale using alternative resources, ethical investments or M&A. Our founder works with your Board and Executive to understand your existing position, desired future, risk appetite and elicits a robust conversation based on research derived from other markets. Strategic facilitation is about the desired outcome which is sensitive to your organization's unique culture. If strategic clarity is what you seek, we can get this done.